G.A. Suite informs user/-s in case any of its processes fail to be completed or complete with errors.
In case of issues user/-s can be notified:
1. By email. You will receive an email from 'gasuite@fluentpro.com'.
![](https://d29l98y0pmei9d.cloudfront.net/article/671/af68d44e-9a5a-46f7-9fdf-1b99659f6b14.jpg)
2. Notifications menu in G.A. Suite directly:
![](https://d29l98y0pmei9d.cloudfront.net/article/671/3f92450b-047c-4687-b178-7b9530754325.jpg)
3. On the Home page 'Manage life-cycle' section of the corresponding environment you will see the number of failed operations:
![](https://d29l98y0pmei9d.cloudfront.net/article/671/49fba41c-33e9-4abb-8b77-18e6f795ead8.jpg)
Troubleshooting:
The fastest way to check which error occurred, is to navigate to your G.A. Suite and open the Operation details page.
![](https://d29l98y0pmei9d.cloudfront.net/article/671/e18340c6-2133-4137-90a4-1858186cd1f3.jpg)
Locate the failed backup in the list of operations and click on it to review the details.
![](https://d29l98y0pmei9d.cloudfront.net/article/671/0096ebec-c604-441c-97e6-dd9c65d5c5de.jpg)
On the opened page you will be able to review the backup Summary information
- URL of the instance, where backup failed;
- Login used for connection;
- Type of the failed action - Backup;
- Status;
- Status Message - will display the error message, which caused backup failure;
- Progress of the backup at which error occurred;
- Start and Finish date and time of the backup;
- Size of the data downloaded;
- Backup Profile name;
- Correlation UID - UID of this particular backup job in G.A. Suite queue.
![](https://d29l98y0pmei9d.cloudfront.net/article/671/3a26a8b1-b0b3-4015-bfda-853041d7ae39.png)
Depending on the Status Message it would be needed to eliminate the causes of an error and either wait for the next scheduled backup to run or Perform an On-Demand backup.
In case the error message is not informative enough or is not clear, please contact FluentPro Support Team:
- via live chat option embedded in G.A. Suite;
- at support@fluentpro.com
- submit a ticket at https://support.fluentpro.com/hc/en-us/requests/new
Our Support Team also monitors the statuses of all G.A. Suite customers' jobs and proactively sends out notifications if any actions are required from the customer's side.