FluentPro Help Center

What do you need help with?

    Sorry, we didn't find any relevant articles for you.

    Send us your queries using the form below and we will get back to you with a solution.


    How to refresh Scenario Integration Account

    In order to perform data integration scenarios, Integration Hub uses one of the accounts with administrative access rights from your environment. Integration Hub uses the account that was set during the first configuration of the integration scenario. However, you can change the account if needed (e.g. user was removed\disabled, access rights were changed, etc.).

    To refresh or change the account perform the following:

    1. Open Integration Hub and navigate to Scenarios Tab.

    2. Find the problem scenario(s), click  ✔ and select the Edit option from the context menu

    3. Click the Refresh button next to the connection you would like to refresh.
    In case it is needed to refresh the non-Project Online account (Jira/VSTS/PLANNER/etc.) please use the "Next"  button to navigate to the App Detail page of the second connection.

    Please note, that most integrations usually contain at least two integration scenarios, it will be needed to refresh the integration accounts for all of them.

    4. If you are not logged into your PWA, you will be asked to enter the credentials for the sync account. Fill in all the necessary information to continue.

    5. Press Trust it button if you confirm all the permissions.

    If you want to refresh Data Synchronization Account and you are already logged in, you will be taken directly to the “Do you trust FluentPro Integration Hub?” screen with a list of permissions requested by the Integration Hub app. Press Trust it button if you confirm all the permissions.

    Testing integration Integration Scenario Account

    It is recommended to test your Integration Scenario after you have finished the account refresh.

    1. Navigate Integration Hub⇒Integrations⇒Scenarios find the needed Integration Scenario click  ✔ and select the “Run Now” option.

    2. Wait several seconds click ✔and select the “Data Transfers” option to navigate to the “TRANSFERS” page.
    3. Check Status column: 

    -Completed -integration is completed successfully.


    -Processing - integration in progress. Wait several minutes and refresh the page to see the result. 

    -Pending- integration awaits process. Wait several minutes and refresh the page to see the result. 

    -Failed- integration failed to process for some reason. Please contact us at support@fluentpro.com for more information and assistance.

    In case of any difficulties or questions please do not hesitate to contact us at support@fluentpro.com .

    Was this article helpful?

    Table of contents

      Still can't find what you're looking for?

      Contact Support
      Back To Top